Parent's Guide and FAQ: Everything You Need to Know

If you have children between 13 and 18 years old and you are planning a language visit combined with sports, cultural and leisure activities in Spain for them, ISC Spain is the best option.

If you have already chosen us or if you are still looking for reasons to do so, let us explain how we take care of your children and how you can personalize all the details of the programs according to their particular needs.

Please use the following guide to answer any questions you may have before, during or after your child's stay.

1. HOW TO ENROLL?

Enrollment Process:

• You must first select your chosen package.
• Complete the enrollment form here. After, we will come back to you will by email. Please inform us if you do not receive it.
• Transfer the deposit payment - €250 (it will then be deducted from the final price) or pay for the package in full up-front if your camp starts in less than 1 month. Your enrollment is not considered valid until the payment of the deposit (€250) or the full price of the course has been made and confirmed.
• Once your enrollment has been registered, you will receive an email confirmation from us, along with the invoice of the program that you have chosen.
• The total course fee should be paid at least 30 days before the start of the program.

**Please note that for all registrations sent during June and July, payment must be made in full, preferably by credit card.

2. SUPERVISION FROM STAFF AROUND THE CLOCK

All staff members have been carefully selected. We are all young people with professional backgrounds in the education sector with extensive experience in dealing with teenagers and studies to prove it. Students are supervised 24 hours/day and 7 days/week by ISC Staff, Security staff and Systems. The ratio of children per instructor is 1 instructor to 12 children max.

3. HEALTH INSURANCE WHICH COVERS EVERY PROGRAM THAT WE OFFER

The insurance policy included in all our programs provides 24-hour healthcare and coverage for accidents or health issues that occur during their stay.

If your child has any additional medical requirements, please let us know on the registration form, detailing the requirement - e.g., medication, dietary requirements, illnesses, allergies, etc. The group leader will take care of all individual details for each student.

Due to the sun and temperatures, it will be necessary to drink plenty of water, to protect yourself from the sun and wear a cap during sport activities. Please ensure that your kid is carrying a sunscreen 50+ SPF

For European students, it is recommended to carry the European Health Insurance Card.

In the case of Covid-19 infection, the student who gives positive test result will be obliged to follow the instructions recommended by the Spanish government, independently of the recommended instructions of his/her country of origin.

4. ARRIVALS AND DEPARTURES

The plane ticket is not included in the price. Please, be sure that the destination is the airport of Alicante if you join Alicante’s camp or the airport of Madrid in case that you join Madrid’s Camp. ISC staff will be waiting at the arrival hall. You will receive more information when days come closer.

If a student requires an individual transfer from the airport (e.g. takes a flight at an unusual time or is traveling on his/her own), they will also be picked up by an ISC group leader.

Transfers from/to the airport has the extra cost of 50€/transfer.

5. STUDENT BEHAVIOUR

We hope that all children joining us for a holiday at ISC will enjoy all aspects of their stay. And that is why we work to keep the environment of our camp healthy, and pleasant for everyone (students, ISC staff and parents).

We will not tolerate any kind of anti-social behaviour. Any teasing, bullying or unacceptable behaviour will be dealt with by the Centre Manager as a matter of urgency. Fortunately, there are very few incidents that require us to enforce our Rules and Code of Conduct.

If, during your stay, your child reports any problems relating to the above, please inform us as soon as possible so that we can deal with the matter immediately. If the ISC Director decides that, due to persistent misbehaviour, a child should be sent home, this will be entirely at the expense of the parents/guardians concerned. In these circumstances, a refund will not be considered.

6. SMOKING, ALCOHOL AND ANY TYPE OF DRUGS POLICY

At ISC we have a no-tolerance policy on tobacco, drugs and alcohol. They are strictly prohibited. Any ISC camper found to be using or trying to use any of the above substances will be sent home immediately, even if they are a regular user at home. Flights will have to be paid by the parents and no refund will be offered. Please make sure that your child has received and read our students guide, and help us to keep our camp clear and safe.

7. HYGIENE AND CLEANING

Personal hygiene is very important. It is imperative that all children shower at least once a day after practicing their sport. Employees and program participants are required to follow the recommended hygiene measures. Soap and Water and Disinfectant Alcohol will be used after entering a restroom facility, before lunch or snack times and dinner.

Cleaning staff will spend once a week cleaning the rooms. Even though it is very important to keep the room clean.

8. FOOD

Good nutrition is essential for the growth of children and even more for the physical and mental effort involving sports and Spanish classes. ISC will personally see that all our students have a varied diet based on Mediterranean ingredients (fruit, pasta, fish, meat and vegetables). In our restaurant students have 2 different options for first dish and 2 different options for second dish, salad, fruits and fresh water.

We adapt our cuisine to our student’s needs: Vegetarian, Vegan, Celiac, Muslim, Coser, Allergies etc. Please make sure that you have provide this information in the enrollment form or the contract.

9. VISITS

Parents can visit their children. You must simply communicate the date and the time of your visit by email on info@iscspain.com

10. NIGHT ACTIVITIES

We offer a wide variety of evening activities after dinner organized by the group leaders that are compulsory for the students to attend – apart from in special circumstances, for instance, illness or severe tiredness. The activities range are from city center walks to bowling. Once these activities are done, then it is time to rest.

11. CURFEW

The lights off time varies from night to night, depending on the evening activity, but it is usually between 11:30pm and midnight. We daily inform our students about the time that they have to go to the bed.

12. AUTHORIZATION FORM

When your child signs up for the camp, you will be emailed a contract including the authorization form. You can fill this out and decide to either not allow your child to go out or yes allow your child to go out without supervision during their free time. This authorization means that while your child is outside of our accommodation your child’s well-being becomes your responsibility.

In any case, leaving the camp without permission is not allowed. Before a student steps outside, they must first get approval from their counsellor or the camp manager.

Please do not hesitate to contact us for more information about the company or our programs.